Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of our website and any services (SEO, PPC, Email Marketing, Social Media Marketing, Web Optimisation, Marketing Strategy, Web Design, Branding) provided by the Agency. By accessing our site or engaging our services, you accept these Terms in full. If you do not agree, you must not use the site or services. We are a UK-based marketing agency serving UK clients, and these Terms are governed by the laws of England and Wales. We may update these Terms from time to time; continued use of our site or services after changes implies acceptance of the new terms.

Use of the Website

“As Is”: Our website and its content are provided on an “as is”. While we strive for accuracy, we do not guarantee that information on the site is complete, current, or error-free, nor that the site will be uninterrupted or free of bugs.
User Conduct: You agree to use the website lawfully and not to post any unlawful, offensive, or infringing material. You are responsible for any content you submit or transmit via the site. We may refuse or remove content at our discretion.
Links to Third Parties: Our site may link to third-party websites for convenience. We have no control over their content, and linking does not imply endorsement. We accept no liability for any content, products, or services on those.
Intellectual Property: All content on our site (text, graphics, logos, images) is owned or licensed by us and is protected by copyright and other laws. You may view or download content for personal, non-commercial use only. You must not copy, reproduce, publish, distribute, or create derivative works from our site content without our permission.

Services Provided

We offer marketing, web design and branding services to UK businesses, including but not limited to:

Search Engine Optimisation (SEO) – improving organic search rankings.
Paid Advertising (PPC) – managing pay-per-click ad campaigns on platforms like Google Ads.
Email Marketing – creating and sending email campaigns.
Social Media Strategy – developing a social media plan to guide your social media approach.
Web Optimisation – improving website performance and conversion rates.
Marketing Strategy – planning marketing approaches and tactics.
Web Design – designing and developing websites.
Branding – creating logos, brand guidelines, and identity.

Each service we provide will be described in a proposal or engagement agreement. We perform all services using industry best practices and a team of experienced personnel. Results and outcomes are not guaranteed. Marketing performance depends on many variables beyond our control, such as search engine algorithm updates, competitor actions, market demand, and client commitments.

Accordingly:

We do not warrant or guarantee specific improvements in search rankings, traffic, leads, or sales.
Any statements or examples of past performance are illustrative only, and do not promise future results.
You acknowledge that SEO results depend on external factors (e.g. Google’s algorithms, domain authority, and competitive landscape). We cannot be liable for outcomes (positive or negative) arising from such factors.

In summary, our team delivers professional marketing services designed to drive growth, but outcomes may vary. We strive for strong results but make no guarantees. We encourage you to review progress reports and ask questions; however, you retain responsibility for implementing recommendations and providing accurate information.

Client Obligations

To enable us to provide services effectively, you agree to:

Provide all necessary materials and information (e.g., logos, content, access credentials, approvals) in a timely manner. Delays in providing required assets may postpone the work schedule or incur additional fees.
Ensure you have the rights or licences for any content you supply; you will indemnify us against any infringement claims. For example, any images or text you provide must be free of third-party copyright.
Comply with any applicable laws or regulations related to your project (such as privacy laws or promotional rules).
If we run paid advertising on your behalf, you must agree to the relevant ad platform’s terms and pay all ad spend. We may handle funds per the agreed budget, but you acknowledge the separate contract with the ad platform.
Cooperate with us by nominating a point of contact for approvals and feedback.

Failure to meet these obligations may delay or suspend our services, and we are not responsible for any losses or costs you incur as a result.

Fees and Payment

Fees: You will pay the fees for our services as set out in our proposal or invoice. All fees are exclusive of Value Added Tax (VAT), which will be added at the prevailing UK rate.
Payment Terms: Invoices are payable in pounds sterling within 14 days from the invoice date. Unless otherwise agreed, ongoing services (like monthly SEO or hosting) will be invoiced monthly in advance.
Late Payment: If payment is overdue, we may suspend services until payment is made. Late payments will incur interest under the UK Late Payment of Commercial Debts regime (Bank of England base rate plus 8% per annum). We may also charge a fixed sum for debt recovery as permitted by law.
Expenses: You agree to reimburse us for any reasonable third-party costs or expenses we incur on your behalf (for example, travel, stock images, hosting fees, special software or fonts). These will be itemised on invoices.
Taxes: You are responsible for any applicable taxes (other than our VAT) arising from this agreement.

Intellectual Property

Our Materials: We retain copyright and other intellectual property rights in any materials, designs, logos, code, or documents we create and deliver under this agreement. We grant you a license to use final deliverables for your business purposes once fees are paid. Unless expressly agreed, we retain ownership of underlying concepts, methodologies, software, and generic materials.
Your Materials: You warrant that you own or have licenses for any content (text, images, data) you provide to us. We may use your logos or content to complete the work, but we do not claim ownership of your trademarks or brand elements.
Portfolio and Publicity: Unless you request otherwise, we may list the agency’s name on your website as an approved supplier and include your project in our portfolio. You may not use our name or logo without our permission, and vice versa.

Confidentiality

Each party agrees to keep confidential any non‑public information received from the other in connection with the project. We will not disclose your confidential information (e.g. business plans, customer data) to third parties, except as required by law. Similarly, you agree not to share any of our internal strategies or proprietary processes without consent. This clause survives termination of services.

Disclaimers and Limitation of Liability

No Results Guarantee: We make no guarantees about results. Marketing outcomes (traffic, leads, conversions, revenue, etc.) depend on many factors outside our control. Any statements of potential benefit (e.g. “our services may increase lead volume”) are opinions or estimates and not promises.
“As Is” Information: Any advice or content we provide (on the website or through services) is given in good faith but is provided “as is”. You should not rely solely on our advice for critical business decisions without further evaluation.
Third-Party Actions: We are not liable for the actions or inactions of third parties, including ad platforms, Google algorithm changes, social media policies, or any other external service providers. For example, if a social media platform changes its rules or your ad account is suspended, we are not responsible for that.
Technical Issues: We use reasonable effort to ensure websites we host or manage remain available, but we cannot guarantee uptime or performance. We accept no liability for downtime, data loss, or errors due to factors beyond our control (e.g. hosting outages, user errors, cyber-attacks).
Limitation of Damages: Except as required by law, our total liability for any claim related to these Terms is limited to the total fees paid by you for the specific service giving rise to the claim. We are not liable for indirect or consequential losses (such as lost profit, lost data, or business interruption) even if advised of the possibility.

In essence, you agree to assume the risks associated with marketing and website changes, and to hold the Agency harmless for unforeseeable outcomes. We recommend you maintain your own backups of any website or marketing materials; we are not responsible for storing your data after project completion.

Termination

By Notice: Either party may terminate ongoing services by giving 7 days’ written notice (unless a fixed term was agreed). This notice ends the monthly arrangement, with no further obligations except payment for work done to date.
For Breach: We may terminate immediately if you fail to pay invoices or breach a material term and do not remedy it within 14 days of notice. You may terminate if we materially breach these Terms and fail to fix it within a reasonable period.
Upon Termination: On termination, you must pay all outstanding fees and expenses up to the termination date. We will deliver any work in progress when paid. We will not be obligated to continue making material changes or updates unless a new agreement is signed.
Termination does not affect rights that accrued prior to termination (e.g. payment obligations, confidentiality).

Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales. You agree that any legal action shall be brought exclusively in the courts of England and Wales. If any clause of these Terms is found unenforceable, the remaining provisions remain in effect.

Miscellaneous

Headings: Section headings are for convenience only and do not affect interpretation.
Entire Agreement: These Terms constitute the entire agreement between us and supersede any prior discussions. No other terms (including any you may supply) apply unless expressly agreed in writing.
Amendments: We may update these Terms by publishing revisions on our website. Your continued use of our site or services after such changes means you accept the new Terms.
Contact: You may contact us at the address or email provided on our website with any questions about these Terms.
By using this website or engaging our services, you confirm you have read, understood, and agree to these Terms and Conditions.